Refund Policy

***ALL RETURNS MUST BE ACCOMPANIED BY A RECEIPT*** skinfo® will only accept returns or exchanges within 14 days of purchase on items that cannot be used due to a skin reaction. In this event, a skinfo® employee must physically see the reaction, and a detailed return form will need to be filled out by the customer for documentation purposes and sent to the vendor. skinfo® will not refund or issue store credit for any items, opened or unopened after 14 days. skinfo® will not accept returns, exchanges, or issue store credit for any open or unopened devices, makeup, or sun-protective clothing. skinfo® will not accept returns on items purchased on sale days. All sales are final on Rx products. Thank you.